Frequently Asked Questions

U88 holds a gaming licence issued by the Government of Curaçao, which is recognised for online casino operations. While it is not a Malaysian‑specific licence, the platform complies with international standards for fair play and player protection. Players in Malaysia can verify the licence number on the footer of the site.

To complete KYC (Know‑Your‑Customer) verification, U88 requires a clear copy of a government‑issued photo ID (passport, IC or driver’s licence) and a recent proof of address such as a utility bill or bank statement dated within three months. Once uploaded, the team usually approves the documents within 24‑48 hours.

The smallest amount you can deposit to start playing live baccarat is MYR 20 (or the equivalent in your chosen currency). Deposits can be made via local bank transfer, e‑wallets like GrabPay or Touch ‘n Go, and cryptocurrencies with no extra fees.

Withdrawals are reviewed within 24 hours; e‑wallet payouts are released instantly, while bank transfers may take 1‑3 business days depending on your bank’s processing time. Large withdrawals may require additional verification, which can extend the process by a day.

U88’s live dealer tables are powered by certified providers that use real cards and physical roulette wheels, with game outcomes streamed in real‑time. The platform also publishes monthly RNG audit reports from independent testing labs, confirming that any virtual games meet published return‑to‑player (RTP) percentages.

U88 provides self‑exclusion options (24 hours, 7 days, 30 days or permanent), daily, weekly or monthly deposit limits, and reality‑check alerts that remind you of your playing time. If you need to set or adjust these limits, you can do so in the ‘Responsible Gaming’ section of your account settings.